At Kiwiana Hotels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a booking, or use our services.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
Name, email address, phone number, and postal address
Payment details and billing information
Booking details (dates, preferences, special requests)
Identification documents (if required at check-in)
Non-Personal Information
Browser type, device type, IP address
Website usage, pages visited, and referring website
Cookies & Tracking
We use cookies and similar technologies to:
Improve website performance and security
Personalize your booking experience
Analyze site traffic
You can manage cookie preferences via your browser settings.
2. How We Use Your Information
Process and confirm reservations
Provide customer support and respond to inquiries
Send updates, promotions, or offers (with your consent)
Improve our website, services, and customer experience
Comply with legal obligations and protect against fraud
3. Sharing of Information
Service Providers: Booking platforms, payment processors, IT providers, and marketing services
Legal Requirements: If required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or restructuring
4. International Data Transfers
NZ Privacy Act 2020 requirements
GDPR standard contractual clauses for EU/UK residents
CCPA/CPRA protections for California residents
5. Your Rights
Access & Correction (NZ, GDPR, CCPA): Request a copy or correction of your personal data
Erasure (GDPR “Right to be Forgotten”): Request deletion of your data when no longer necessary
Restriction & Objection (GDPR): Limit or object to certain data uses
Data Portability (GDPR): Receive your data in a transferable format
Opt-Out (CCPA): Request that we do not sell or share your personal data
Withdraw Consent: Unsubscribe from marketing communications at any time
To exercise your rights, please contact us at the details below.
6. Data Security
We use appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. However, no system is 100% secure.
7. Retention of Data
We retain personal data only for as long as necessary to fulfill booking purposes, comply with legal obligations, and resolve disputes.
8. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us:
Address
Kiwiana Hotel Ltd, New Zealand
Call
+64275435046
info@kiwianahotel.com
Partner with Confidence
Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.
At Kiwiana Hotels, our guests’ happiness is at the heart of everything we do. We take pride in delivering exceptional comfort, quality service, and genuine Kiwi hospitality — ensuring every stay is a memorable and satisfying experience.
At Kiwiana Hotel Group, we understand that a hotel’s success depends on more than just great service — it requires strategic marketing that attracts the right guests at the right time.